Shipping & Returns
Please note our return eligibility for the different collections below:
- Full Priced Items - FULL RETURN
- 40% Off New Arrivals Sale Collection - FINAL SALE
- 60% Off Sale - FINAL SALE
ALL SHIPPING FEES ARE NON-REFUNDABLE
At Dos Gardenias, we want you to be happy with your purchase. If for any reason you are dissatisfied with your order, you may return your order within 30 days from the date received.
We offer free returns on all U.S. orders of unworn and undamaged full-priced items within 30 days of the order date - unless otherwise marked. Please note, hangtags and hygienic liners must still be on the garment for the return to be accepted. Final Sale items cannot be returned for refunds or exchanges.
To begin your return, please visit: https://dosgardenias.loopreturns.com/
If your return is received after this 30 day window, your return will automatically become a store credit return only.
RETURN GUIDELINES
Due to the fact that we’ve transitioned to a fulfillment warehouse, it is important that all return guidelines are strictly followed.
- Be sure to fill out the return card that comes with your order.
- All items that come in a bag must be returned with that bag.
- Items must have all tags and hygienic liners attached.
- We will only accept items in unworn, unsoiled, unwashed, undamaged, and unaltered condition.
- For hygienic reasons, we do not accept swimwear that has been tried on in direct skin contact. Please try swimwear over your own undergarments and remove any deodorant. Dos Gardenias will charge an $8 cleaning fee for deodorant stains or any damaged items that are received damaged.
- If your item is defective, please provide photos.
- Your order number should be written on the outside of your return package.
Dos Gardenias reserves the right to refuse any neoprene merchandise that comes back to us in a condition in which we cannot resell it (i.e. wrinkled, creased, etc).
Dos Gardenias reserves the right to refuse the return of any merchandise that does not meet the above requirements. We will notify you once your return has been processed, which may take up to 10-14 business days.
Please note that all international sales are final sale.
If you have any questions, please email returns@dosgardenias.com.
DOMESTIC SHIPPING
We offer free ground shipping on all domestic orders over $250. This does not include US territories. All orders below $250 will be charged a $10 flat rate fee. Delivery occurs in 3 to 6 business days after processing begins, pending availability and credit card verification. Please allow additional processing time during promotional events. Ground delivery to Hawaii and parts of Alaska may take more than 7 business days. Overnight shipping is available at an $85 flat rate fee. We do not offer Saturday delivery.
INTERNATIONAL SHIPPING
There will be a $65 shipping fee on all international orders, including US territories. Delivery time will vary depending on the country and method of shipment. Dos Gardenias is not responsible for shipping duties. International orders are not eligible for free shipping.
TAXES & DUTIES
Prices displayed on the website are exclusive of taxes and duties. When you proceed to purchase your order, sales tax will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page. Dos Gardenias is not responsible for shipping duties on international packages.
IMPORTANT INFORMATION
You will be contacted by email with a tracking number when your order leaves our facility.
Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within 5 business days.
Dos Gardenias is not responsible for stolen packages. If your package has been lost or stolen, please email info@dosgardenias.com.
