Please note our return eligibility for the different collections below:
- Full Priced Items - Return and Exchange
- Sale Promotions-Flash Sales-Discounted Items- Final Sale
ALL SHIPPING FEES ARE NON-REFUNDABLE
At Dos Gardenias, we want you to be happy with your purchase. If for any reason you are dissatisfied with your order, you may return your item within 30 days from the date received. If your return is received after this 30 day window, your return will automatically become a store credit return only.
We offer free returns and exchanges on all U.S. orders of unworn and undamaged items within 30 days of the order date - unless otherwise marked. Please note, hangtags and hygienic liners must still be on the garment for the return to be accepted. Final Sale items cannot be returned for refunds or exchanges.
To begin your return, please visit: https://dosgardenias.loopreturns.com/
RETURN GUIDELINES
Due to the fact that we’ve transitioned to a fulfillment warehouse, it is important that all return guidelines are strictly followed.
- Be sure to fill out the return card that comes with your order.
- All items that come in a bag must be returned with that bag.
- Items must have all tags and hygienic liners attached.
- We will only accept items in unworn, unsoiled, unwashed, undamaged, and unaltered condition.
- For hygienic reasons, we do not accept swimwear that has been tried on in direct skin contact. Please try swimwear over your own undergarments and remove any deodorant. Dos Gardenias will charge an $8 cleaning fee for deodorant stains or any damaged items that are received damaged.
- If your item is defective, please provide photos.
- Your order number should be written on the outside of your return package.
Dos Gardenias reserves the right to refuse the return of any merchandise that does not meet the above requirements. We will notify you once your return has been processed, which may take up to 10-14 business days.
Please note that all international sales are final sale.
If you have any questions, please email returns@dosgardenias.com.
EXCHANGES
If you would like to make an exchange, return your item(s) using the guidelines above. As soon as your return is processed, we will issue store credit for you to make an exchange purchase.
To begin your exchange, please visit: https://dosgardenias.loopreturns.com/
